Please note that all sales on the Glasshouse Fragrances Outlet store are final. We do not offer refunds or exchanges. This does not affect your statutory rights.
About Factory Seconds
All Glasshouse Fragrances and Circa Home products featured on the Glasshouse Fragrances Outlet are either factory seconds or imperfect stock.
Products have slight imperfections which may include blemishes on the jar, the appearance of air bubbles in the wax, variation of colour in wax, variation of colour in packaging or minor scuff marks on packaging.
Products are marked with a black "S" on the base label of candles and diffusers.
The seconds do not impact the fragrance performance of our candles or diffusers.
Refund and Exchange Policy
All products sold through the Glasshouse Fragrances Outlet website are seconds or imperfect stock. You are knowingly buying seconds or damaged goods therefore no refund or exchange is available through the Glasshouse Fragrances Outlet website or in store. This does not affect your statutory rights.
Signature Required on Delivery
We use Direct Freight for shipments of hand sanitiser and fragrance diffusers from our outlet store. Please note that this is a signature required service. Someone must be available to sign for your delivery.
Please note that in instances of futile deliveries or orders that are returned to sender we do not refund freight costs. For more information please visit our FAQs.